We are here for you.
Questions about products, orders, subscriptions - we will reply within 24 hours.
How may we help you?
📧 Email
kontakt@modusprotocol.pl · We reply within 24h on business days
📦 Orders and delivery
Have a question about your order? Please provide your order number in the message.
📱 Social media
Write to us on Instagram @modusprotocol · We also reply via DM.
Write to us
Frequently Asked Questions
Orders placed by 2 PM are shipped the same day. InPost (parcel locker) delivery within 24 hours, DHL courier 1-2 business days. Free delivery for orders over PLN 199.
You manage your subscription yourself via the link in the confirmation email. You can pause, change frequency, or cancel at any time — free of charge.
Yes — you have 14 days from receiving your order to return it without stating a reason. The product must be unopened. Please write to kontakt@modusprotocol.pl with your order number.
Check the status in the email with the tracking number. If more than 3 business days have passed, write to us at hello@modus.pl, and we will resolve it within 24 hours.
